Parcel Freight
Delivery costs are estimated at the checkout at time of order. All freight charges are the responsibility of the customer. Shed and Shelving will accept no responsibility whatsoever for goods lost in transit.
Shed and Shelving utilises the services of third party parcel freight carriers, the best value freight service is quoted through the checkout.
Delivery by Courier
Shed and Shelving utilise the services of couriers. Drivers are contractors and require assistance to unload manually. Customers are required to be present at the point of the delivery. Same day deliveries can be scheduled Tuesday – Thursday and are to be confirmed before 10am for delivery by 5pm. A courtesy phone call is offered to notify customers once the goods have been collected from our warehouse. Please note, any additional services such as waiting time, futile delivery or redirecting to a different address attract additional fees. If charged by the courier, these fees will be redirected to the customer for payment.
Bulky Items and Palletised Freight
For large or bulky orders, Shed and Shelving will quote road freight via a third party for delivery to either the nearest depot to the customer OR direct to their door.
Where the facility for a mechanical forkilft unload is not available, a tail-lift vehicle will most likely be included for the delivery address provided. For this to occur, there must be suitable access for a truck to make the delivery, including a flat surface (e.g. concrete) for the courier to lower the tail lift of the truck and move the pallet jack on. If the circumstances do not allow for this service, or the customer instructs the freight company otherwise, additional services such as waiting time, hand unloading, futile delivery or redirecting to a different address attract additional fees. If charged by the freight carrier, these fees will be redirected to the customer for payment.
Customers are welcome to collect from their local freight depot to minimise delivery costs, or may arrange their own freight to collect from our warehouse in Bibra Lake WA.
Order Collection
If you are collecting an order, please keep in mind that the customer is responsible for securing their own trailer load or roof rack. Our opening hours are from 8:30am - 4:30pm Monday to Friday, and most Saturdays 9am - 12pm.
Change of Mind
You are welcome to return goods within 7 days of receipt. A product only credit/refund will be provided if the item is unopened, in its original packaging and in a condition that it may be re-sold. The customer is responsible for the return postage, and a 20% restocking fee will apply.
Damaged Products
The supplier must be notified within 7 days of receipt of delivery of any damaged or faulty products received. Photos of the packaging, individual photos and/or videos of the damaged goods must be emailed to the supplier with the invoice number. A credit may be provided for the damaged products, and can be used toward payment of future orders.